IMPROVING HOTEL EMPLOYEE PERFORMANCE THROUGH THE MEDIATING ROLE JOB SATISFACTION
Keywords:
work environment, job satisfaction, employee performance
Abstract
Human resources play a vital role in helping hotels achieve their organizational goals. For hotels to succeed, they need employees who perform well. Unfortunately, the Kuta Central Park Hotel experienced a 3.5% drop in employee performance during 2020-2021, which is a significant issue. A poor work environment can lead to job dissatisfaction, which can negatively impact employee performance. This study aims to understand the impact of the work environment on employee performance, using job satisfaction as a mediator. The research was conducted on the employees of the Kuta Central Park Hotel, with a sample size of 39 people, using a saturated sampling method. The path analysis and Sobel test were used to analyze the data. The results show that the work environment has a positive and significant effect on employee performance and job satisfaction. Moreover, job satisfaction has a positive and significant impact on employee performance. The work environment indirectly affects employee performance through job satisfaction, and job satisfaction partially mediates the relationship between the work environment and employee performance. The study recommends conducting operational checks to reduce the number of damaged equipment, checking work infrastructure at regular intervals, providing motivation, and conducting employee evaluations to improve employee performance and build trust in their work.
References
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Aruan, Quinerita Stevani, and Mahendra Fakhri. 2015. The Influence of the Work Environment on Job Satisfaction of Grasberg Department Field Employees. Mode 27.2: 141-162.
Ayunasrah, T., Ratnawati, R., Diana, R., & Ansari, A. 2022. The Influence of the Work Environment on Employee Performance with Job Satisfaction as a Mediating Variable at the Bener Meriah Regency Environmental Service. Scientific Journal of Management Science, 4(1), 1-10
Bhastary, Manda Dwipayani, and Kusri Suwardi. 2018. Analysis of the Influence of Occupational Safety and Health (K3) and the Work Environment on Employee Performance at Pt. Samudera Perdana. Journal of Management and Finance 7.1;47-60
Cahyoseputro, W., Juliawati, LT, & Rokhaminawanti, E. 2021. The Influence of Leadership Interpersonal Communication, Work Motivation and Work Environment, on Employee Job Satisfaction at the Intercontinental Midplaza Hotel Jakarta. Sebatik, 25(2), 537–544
Cintia, E., & Gilang, A. 2016. The Influence of Physical and Non-Physical Work Environments on Employee Performance at KPPN Bandung I. eProceedings of Management, 3(1), 1-10
Hamali. 2016. The Influence of Work Discipline, Organizational Commitment and Job Satisfaction on Employee Performance, Case Study of Educational Institutions. DERIVATIVES: Journal of Management, 13(2), 5-10.
Hanafi, Bayu Dwilaksono, and Corry Yohana. 2017. The influence of motivation and work environment on employee performance, with job satisfaction as a mediating variable at PT BNI Lifeinsurance. Journal of Economics and Business Education (JPEB) 5.1: 73-89.
Jerry, LM, Tjoe, TF, & Naga. 2012. Analysis of the Influence of the Work Environment and Compensation on CV Employee Performance. Indonesian Mum. Binus Business Review, 3(1), 573–586.
Lestary, Lyta, and Harmon Chaniago. 2017. The influence of the work environment on employee performance. Journal of Business and Investment Research 3(2), 94-103
Lie, TF 2018. The influence of job satisfaction on employee performance through work motivation at CV. Union Event Planner. Agora, 6(1), 21-32
Logahan, J.M., &Tjoe, T.F. (2013). Compensation for Employee Performance CV MUM INDONESIA Concept of Work Environment, Compensation and Performance. Binus Business Review, 3(1), 573–586.
Marbun, HS, & Jufrizen, J. 2022. The mediating role of job satisfaction on the influence of organizational support and work environment on employee performance at the North Sumatra Province Food Security and Livestock Service Office. Jesya. Journal of Sharia Economics and Economics, 5(1), 262-278.
Nabawi, Rizal. 2019. The influence of the work environment, job satisfaction and workload on employee performance. Maneggio: Master of Management Scientific Journal 2.2: 170-183.
Rasmuji, R., & Putranti, HRD 2017. The Influence of Leadership Effectiveness and Work Environment on Employee Performance with the Mediating Role of Job Satisfaction (Study at PD. BPR BKK Batang). Economics and Management Media, 32(2). 1-12
Rosita, T., & Yuniati, T. 2016. The influence of job satisfaction on employee performance with organizational commitment as an intervening variable. Journal of Management Science and Research (JIRM), 5(1). 1-20
Siagian, Tomy Sun, and Hazmanan Khair. 2018. The influence of leadership style and work environment on employee performance with job satisfaction as an intervening variable. Maneggio. Master of Management Scientific Journal 1(1): 59-70.
Sihaloho, RD, & Siregar, H. 2020. The influence of the work environment on employee performance at PT. Super loyal Sagita Medan. Socio Secretum Scientific Journal, 9(2), 273-281
Sofyan, Diana Khairani. 2013. The influence of the work environment on the work performance of Bappeda employees. Industrial Engineering Journal 2(1), 1-12
Suryawan, IN, & Salsabilla, A. 2022. The influence of job satisfaction, work discipline and work motivation on employee performance. Literacy: Journal of Nonformal Education, 8(1), 137-146.
Suryani, Herni, and Rini Resniawati. 2022. The Effect of Job Satisfaction on Employee Performance at the Harper Hotel Purwakarta. Journal of Indonesian Tourism, Hospitality and Recreation 5(1): 79-90
Suryawan, Ian Nurpatria, and Andia Salsabilla. 2022. The influence of job satisfaction, work discipline and work motivation on employee performance. Literacy: Journal of Nonformal Education Science 8(1): 137-146.
Susetyo, WE, Kusmaningtyas, A., & Tjahjono, H. (2014). The influence of organizational culture and work environment on job satisfaction and employee performance at PT. Bank Muamalat Indonesia Consumer Area Division, Surabaya Branch. Journal of Economics & Management, 1(1), 83-93.
Prahasti, S., & Wahyono, W. 2018. The Influence of Leadership Style, Organizational Culture, and Work Environment on Employee Performance with Job Satisfaction as a Mediator. Economic Education Analysis Journal, 7(2), 543-552.
Putri, AY, & Mani, L. (2023). The Influence of Leadership, Work Environment, and Communication on Employee Performance at the Liberta Hotel, Kemang, Jakarta. Dynamic Management Journal, 7(1), 89-103.
Wuwungan, Ronna Yulia, Rita N. Taroreh, and Yantje Uhing. 2017. The influence of work environment and work motivation on job satisfaction of Cinemaxx Lippo Plaza Manado employees." EMBA Journal: Journal of Economic, Management, Business and Accounting Research 5(2), 298-307
Published
2024-04-27
